In the News 1. Campus Review - Networking Liftout
It's Their ABC - How NTU Counted the Costs: 14-20 August 2002
Northern Territory University is one of just a few Australian higher education institutions to have initiated an institution- wide costing study to meet Commonwealth requirements for financial reporting. For more than 18 months, this multi-dimensional analysis involved the costing of all activities within the university from teaching (per subject, per student) to administration and support services..... More...
2. Campus Review - Networking Liftout
NTU Blazes Trail with Integrated Business Costing: 12-18 June 2002
Northern Territory University has become the first Australian higher education institution to undertake an insitution-wide costing study to meet federal government requirements for financial reporting. During the past 18 months, this multidimensional analysis has involved the costing of all activities within the university from teaching (per subject, per student) to....... More...
3. Campus Review - Networking Liftout
Learning Your ABC: 13-19 March 2002
Activity Based Costing is shaping up to be a hot topic in universities this year with management turning its attention to identifying the real cost of activities. Northern Territory University is one university which is moving forward positively in 2002. NTU finance director, John Sullivan, commented that his university... More...
4. The Australian Financial Review
Advisers Missed The Turn: 26 October 2001
How could the big firms make such a wrong call about their own prospects? Fiona Buffini traces the rapid unravelling of last year's boom. A little over a year ago, the big professional services firms were making a killing. "The market is as hot as its been for along time," Arthur Andersen said last August. More...
5. IT News: 8 October 2001
Big Five Slash ERP Consulting Margins: CRN Australia: 22 October 2001
The IT consulting and services market has taken the knife to prices, according to research group Gartner. Hardest hit in a variety of consulting and systems integration sectors has been the ERP (enterprise resources planning) market, according to Gartner Asia-Pacific IT services director Rolf Jester. More...
6. Computerworld
The Good, Bad Ugly: 8 October 2001
Job cuts in the IT industry continue unabated with Sun Microsystems the latest casualty of the continuing economic downturn. Sun joins a long list of IT companies slashing staff both here and overseas. The uncertainty created by the September 11 terrorist attacks is sure to influence hiring patterns for some time and the latest ANZ job survey....... More...
7. Better Management Journal
Issue No 41: Summer 2000
ABM is the Core of Financial Management Improvement at Moreton Institute of TAFE
When the Queensland State Government recently began considering ways to improve management reporting of State organisations, Moreton Institute of TAFE in South East Brisbane, Australia was chosen as a role model for the implementation of an Activity Based Management (ABM) reporting framework. More...
8. Australian CPA
Investing in IT: Finding the Best Match: November 1998
In July 1998, the Australian Financial Review reported that only 13% of companies are very happy with their return on technology investments (Crowe.D., "Why chiefs cannot help spending up big", 13.07.98). Despite this, due to a firm belief that IT can help improve the bottom line, planned IT investment is set to increase. More...
9. The Australian Financial Review
25 February 2000
TAFE's Call Centre Training Success all started with Accrual Accounting Queensland's growing involvement in the international call centre industry can be linked to management changes in the State's TAFE system. In the last 12 months, call centre training at the Moreton Institute in south-east Brisbane has grown 200 per cent after it entered into a partner arrangement with .... More...
10. The Australian Financial Review
State Housing Agency prepares to take on Private Enterprise: 19 November 1999
The NSW housing services agency, Resitech, expects to be in competition with the private sector for major Government projects within a year. An internal consulting arm of the NSW Department of Housing, Resitech provides project management skills for major public-sector housing programs. More...
11. Housing Dept Builds Process Management System Keeping track of employees and efficient project management were the impetus for introducing a process management system at a state government office. The Housing Production Division (HPD of the NSW Department of Housing provides..... More...
12. Australian Banking and Finance
Managing Call Centres by capturing diversity: 16 April, 2003 (Volume 12, No 6, Page 12) The insurance industry in Australia has been turbulent in recent times – from major natural disasters to poor governance to appraisal value write downs.
This turbulence and continued uncertainty has created focus on how the management of insurance companies respond... More...
13. Australian Banking and Finance
Insuring Against Decision Failure: 31 August, 2003 (Volume 12, No 15, Page 9)
The modern call centre in Banking and Financial Services is a win-win channel for customer service delivery. Customers benefit from access to a wide range of services delivered through a consistent interface, while the financial institution can enjoy the benefits of centralised processes and scale advantage.Given the inexorable growth of the call centre, it would fair to imply that senior managers have an intimate understanding of its impact on the value chain. The reality is that this intimate understanding is often lacking, and that costs and value assertions are made using the “averaging fallacy”... More...
14. Australian Banking and Finance
The New Credit Card Era: 30 May 2003 (Volume 12, No 9, Page 17)
As reported in the 'Rear Window' section of the AFR (13/5/03), Richard Branson, at the launch of his new credit card stated, "what are the RBA reforms?"
Pending the proposed Reserve Bank/Visa/Mastercard court action, the new market demands not only an understanding of the regulatory framework, but also how the financial economics dovetail with various product features... More...
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